We want you to be happy with your order and our service!
We are able to exchange, provide a store credit, or refund upon request if your merchandise is returned and received within 30 days from the date of purchase.
Please do not send Returns or Exchanges to the PO Box listed on the packing slip. Please email us at firstname.lastname@example.org for a return authorization form. After 30 days, returns are accepted for a store credit.
DownDogBoutique.com asks that merchandise being returned or exchanged is in its original condition meaning that the merchandise is unworn, unused, unwashed, in original packaging with tags still attached. We also request that the item is free of pet hair and deodorant marks.
You are responsible for covering the cost of sending your items back to DownDog Boutique. Please include a copy of the invoice or packing slip along with the Return Authorization form in your package.
Exchanges: You can exchange unworn, unwashed items with tags for a different size/color. Email us at email@example.com for exchange information. If you request an exchange, we will gladly pay shipping and handling for the items shipped back to you. You cover the cost of sending it back to us.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be your responsibility to send the package back to DownDogBoutique.com and the original return/exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
Refunds may take up to two weeks to complete processing from the time the return is received.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
PLEASE NOTE: Due to the ultra low pricing, all Clearance items are returnable for a store credit only less a $5 return processing fee. You are responsible for covering the cost of sending it back to DownDog Boutique.